How to buy?

https://www.pasalubong.com/content/51-how-to-buy

Why should I join as a Member?

Get what you want for you and your loved ones at home without going through crowded malls, wasting your time lining up for cashiers or even paying a huge amount for shipping just to get your gifts delivered. Shopping in Pasalubong is easy and convenient with wide array of products to choose from. Just a few clicks and your gifts will be delivered available at your doorstep.

Why you should join as a Merchant?

Being a Pasalubong merchant gives you and your business an opportunity to grow. Creating an e-store inside Pasalubong, allows you to reach wider market coverage, ensuring the maximization of your sales. Pasalubong will offer marketing and reporting features and dedicated customer support for you to monitor your business whether you are online or offline. In addition, Merchants are entitled to a 20% discount for every Pasalubong member company’s services used.

Why you should join as an Affiliate - You can be a global entrepreneur and earn big time by driving traffic to Pasalubong.com and or partner merchants.

Shipping

Can I pick up my order at Pasalubong.com office?

Pick up point for Luzon: MANILA
Valero Plaza Condominium
Unit-G2, 124 Valero Street, Salcedo Village,
Makati City 1227
Pick up point for Visayas: CEBU
17th Floor i3 Building, IT Park
Apas, Cebu City 6000
Telephone no: 032 239 0381 (Phil)
Cellphone no: 0932 867 9888 (Sun)
Cellphone no: 0932 867 9888 (Sun)

Can I purchase multiple items and have it delivered to different shipping addresses?

Sorry, but currently we do not offer delivering different items to different addresses for the same order.

Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).

Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.

What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of
purchase to identify the person. The second party must present any valid ID.

Is there any domestic area Pasalubong.com cannot deliver to?

Pasalubong.com assures you to deliver to any serviceable areas. However, there are still some geographical restrictions. If our couriers are not able to deliver to your area, we will inform you through call right after you place your order.
For orders within Metro Manila, we deliver within 5 business days upon finalizing the full payment. For orders outside Metro Manila, we deliver within 7-10 business days with the exception of some remote areas.

Does Pasalubong.com offer international shipments?

As of the moment, we fulfill the deliveries of our products and services in the Philippines only.

Payment Method

Which payment methods does Pasalubong.com offer?

To bring you the best online shopping experience, we offer multiple payment methods:

  • Credit / Debit Card ( Mastercard, Visa )
  • Wire Transfer
  • MegaLink
  • Paypal

Which credit cards are accepted for payment?

Pasalubong.com accepts all major credit and debit cards supported by VISA, Mastercard whether your card is locally issued or a foreign-issued one.

For foreign-issued cards, since our checkout page has been limited to provide Philippine addresses only, please indicate on the"complete billing address field" the exact address and post code that would match your card's billing address.
Your card details will be protected using industry-leading encryption standards.

Why was my order charged wrong amount?

Your order might incur a shipping fee or bulky fee. For more information on these extra fee terms, please refer to www.pasalubong.com/Shipping
If your order was indeed charged wrong amount, please contact us at www.pasalubong.com/customersupport. We will assist you right away.

Do you keep my credit card details?

Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.
If you are using a credit card which is not under your name, please contact us at www.pasalubong.com/customersupport

Where can I request an official receipt?

You may request for a physical or soft copy of your official receipt at www.pasalubong.com/customersupport
Official receipts will be issued upon request and only when orders are completely delivered. All official receipts will be sent within 5 - 7 business days.

Customer Support

How do I contact Pasalubong.com customer service?

If you have any inquiry or feedback for Pasalubong.com, please leave us a message at at (02)231-1081

  • Our Customer Service is open 24 hours a day, 7 days a week.
    We are more than happy to assist you.

Below are the lists of the official Pasalubong.com social media accounts:

  • Facebook
  • Twitter
  • Blog
  • Google+
  • Youtube
  • Pinterest
  • Tumblr

Voucher

How do I use my voucher?

Vouchers can only be used during checkout.

  • At checkout, you will find a voucher code box under Wishlist located at the right side of the page.
  • To use your voucher code, enter it in the voucher code box and click "Use Voucher"
  • A corresponding deduction will be applied to your total amount
    You may need to log in to your account in order to use your voucher. Kindly make sure to check if the voucher has been applied to your purchase before submitting the order.

Please also note that vouchers sometimes have a minimum spend associated to them, and as such might cause your code to be invalid depending on the size of your shopping cart.

Can I use a voucher for my existing order?
Voucher codes must be entered when you are at Payment step during checkout.

Do I need a Pasalubong.com account to use vouchers?

Yes. You may be required to log in to your Pasalubong.com account in order to use vouchers.
To register for an account, kindly follow these 3 easy steps:

  • Go to Pasalubong.com
  • Click on Login & Signup in the top right corner of the page and choose "Sign Up Now"
  • An email will be sent to you to notify your successful registration.

What is the minimum purchase of a Newsletter voucher?

Newsletter voucher requires a minimum purchase of $199. You need to log in to your account in order to use this voucher. Please note that the email you use for account login should be the one to which we sent your voucher code.

Can I use different vouchers at the same time?

You can only use 1 voucher/ voucher code per transaction.

How long is my voucher valid?

It varies. The expiration date is always displayed on your vouchers/ voucher codes.
Generally, vouchers/ voucher codes are valid for 30 days or less. The 30 days starts from the day you are notified that you have received a voucher.If you receive a voucher code via email, the expiry date of the vouchers/ voucher codes will be indicated in the email.

What happens if my voucher expires?

An expired voucher/ voucher code is no longer valid. But don't worry, we will remind you to use your gift before it expires.

Forgotten Password

If you've forgotten your User ID or password, please follow the steps below:

  • Retrieve your user ID: Enter the email ID which is registered with Pasalubong.com and we will send your user ID to you.
  • Reset your password: Enter your user ID and click 'Continue' An email will be sent to you to confirm your identity and a link to change your account password.

Affiliate Section

How can I become an affiliate of your site?

You can become an affiliate by registering under the Affiliate Section.

Affiliates who sign-up with Pasalubong.com are required to pay an annual fee of $18 for their own replicated marketing website. The replicated website will allow the affiliate to run his business -- from his customer’s registration to tracking down his sales and commissions.

Are affiliates paid after registration?

To qualify as a commission-earning affiliate, you are required to make a one-time minimum purchase $99 from any of the myriad products and services at Pasalubong.com website. You can purchase at any time or right away upon registration. This is your hands-on training and experience on how the system works once a sale is closed. This will help you familiarize with the built-in sales order process flow: from accessing order page to processing an order, to shipment status to actual delivery.

You will be paid for the purchase your refer to us. We pay 50% of the commissionable amount of the total sales purchase by all your direct and repeat customers.

You will be paid an additional royalty income from 4% - 12% of the commissionable amount of sales of your team affiliates.

Top performers receive additional 3% on the total commissionable sales of the whole company plus car and vacation/ travel incentives.

Will I receive payments for the lifetime purchases from my referrals?

Yes. You will be eligible for payments for the lifetime purchases of your referrrals.

When will I receive the payments?

We pay our affiliates weekly. Cut-off for the week is every Sunday. Check is cut the following Thursday. A minimum of $99 is required for payout and the unpaid balance will be rolled over to the next month.

Do I need a website to become your affiliate?

Yes. You need a website to become our affiliate to market the products and services and to learn hands-on how the sytem works.

Where can I get the urls for publishing?

Login to the Affiliate Section of the page and go to the ‘Get URL’ page.


Our Merchants